FAQ - Vos Questions Fréquentes
Orders & Payments
What payment methods do you accept?
What payment methods do you accept?
You can pay securely using:
- Credit or Debit Card (Visa / Mastercard)
- PayPal
- Apple Pay / Google Pay
- Shop Pay
Is my payment secure?
Is my payment secure?
Absolutely.
All transactions are encrypted and protected, you can order with complete confidence.
Can I modify my order after placing it?
Can I modify my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to help.
Just email us as soon as possible at contact@kaelm.com with your order number, and our team will assist you.
Shipping
How long does delivery take?
How long does delivery take?
We process and ship all orders within 24–48 business hours.
Once shipped, delivery usually takes 5–10 business days, depending on your location.
You’ll receive a confirmation email with a tracking link as soon as your order is on its way.
What are the shipping fees?
What are the shipping fees?
Shipping is 100% free, with tracked home delivery on every order — no hidden costs, ever.
Where do you ship to?
Where do you ship to?
We currently ship to the following countries:
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇺 Australia
Returns & Satisfaction Guarantee
What if I’m not satisfied with my purchase?
What if I’m not satisfied with my purchase?
No worries — we’ve got you covered.
You have 60 days to try our products.
If you’re not satisfied, we’ll refund you in full, no questions asked and no need to return the item.
How can I request a refund?
How can I request a refund?
Simply send us an email at contact@kaelm.com with your order number and a short message about your experience.
Our team will take care of the rest — refunds are processed within 7–10 business days via your original payment method.
Customer Service & Contact
How can I contact you?
How can I contact you?
You can reach us anytime via:
- 📩 Email: contact@kaelm.com (we reply within 24 hours)
- 🖋️ Contact form: available directly on our website
- 📞 Phone: +33 7 56 89 34 83
Where are you based?
Where are you based?
KAELM is a French beauty & wellness brand based in Paris (15th district) — a passionate team dedicated to helping women feel confident, beautiful, and naturally radiant.